The district office is located at 1391 Engineer Street in Vista.
Normal business hours are 8:00 AM to 5:00 PM, Monday through
Friday, excluding holidays. An answering service is available
after hours for emergencies. Messages may be left at any time
using the voice mail system.
Directions
From Highway 78 Traveling
West –
Exit Sycamore Avenue; make a left onto Sycamore Avenue and go
under Highway 78; continue on Sycamore Avenue to Engineer Street
( about 1.5 miles); make a right onto Engineer Street; and the
district office will be the first building on the left. Customer
Service is located in the right wing of the building.
From Highway 78 Traveling
East - Exit Sycamore Avenue; make a right onto Sycamore
Avenue; continue on Sycamore Avenue to Engineer Street ( about
1.5 miles); make a right onto Engineer Street; and the district
office will be the first building on the left. Customer Service
is located in the right wing of the building.
Payment
Payments are due, at the district office, on the due date printed
on the bill. Payments, in U.S. dollars, can be made using any of the payment options shown below. If you have a problem with your bill, please
contact the district within five (5) days of receipt of your
bill. Bills not paid by the due date are subject to a penalty.
Payment
Options
Option 1
You can sign up for Direct Payment (PDF, 24k). The district will debit
your checking account for the amount of your water bill each billing
cycle. The amount of your bill will be deducted from your account on
the due date shown on your statement.
Option 2
Mail the payment and
return stub, in the envelope provided to the district office. Allow
five (5) business days for delivery.
Option 3
Bring your payment and return stub to the district office during normal business hours to get a receipt. You may also enclose your payment and return stub in the envelope provided and deposit it into the payment drop box at the district office during non-business hours.
Option
4
Credit card and electronic check payments may be made by calling (800) 272-9829. MasterCard, Visa, Discover Card and American Express are accepted. You can also pay with a credit card or electronic check on-line. A fee is charged by the company providing this service. Please have your account number and VID’s jurisdiction code, 1564, available when using either one of these payment options. Click here to make a credit card payment on-line. Click here to make an electronic check payment on-line.
Phone
Numbers
General Information: (760) 597-3100
Customer Service: (760) 597-3120
To report after hours emergencies, call (760) 597-3100 and press
“8” when the message begins.
Rates
Service charges may vary with the size of the meter
and pay a portion of the fixed costs of operating the system. Large
meters pay more because they place a greater demand on the system
and require larger reservoirs, pumps and pipelines. The San
Diego County Water Authority fee comes
directly from the Water Authority to cover their infrastructure
costs. The water usage charge is based on 100 cubic feet (748
gallons). Click here to view the district’s
Rate and Fee Schedules.
Moving/Vacations
Customers planning to relocate from their current residences
should contact the district to close accounts at least 48 hours
prior to moving. Customers are responsible for their accounts
until the district is officially notified. Customers planning
extended vacations may pay their water bills before departure
to avoid late charges and possible shut-off of services.
High
Usage
Leaks in toilets, water heaters, faucets, icemakers, and lawn
sprinklers usually cause high water usage. To test for a possible
leak in your plumbing system, make sure all faucets and water
using appliances, inside and out, are turned off. Check the
position of the hands on the water meter dial and record the
reading. Note the location of the sweep hand and, if your meter
has a triangular leak detector, watch to see if the triangle
is moving. Without using any water, wait for approximately 30
minutes, and then recheck the meter. If the hand or triangle
has moved, or if the reading has changed, water is leaking (or
running) somewhere on your property.
How
to Read Your Meter
 Your
water meter is underground in a rectangular box with a plastic,
metal or concrete lid, and is usually found in or near the sidewalk.
To get to the meter, you can remove the cover with a large screwdriver.
VID meters measure water used in cubic feet. One cubic foot
equals 7.48 gallons. Our bills are based on how many hundred
cubic feet units (748 gallons) each customer uses. Most of the
water meters read like an odometer. Simply read the numbers
across the counter (see illustration to the left).
Sewer
The Vista Irrigation District provides water service only. The
City of Vista provides sewer service to residents and businesses
in Vista. If you have questions regarding your sewer service
or bill, please contact the City of Vista at (760) 726-1340.
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